Privacy Policy

Last Updated: June 18, 2026

Introduction

This Privacy Policy explains how canopy-egret collects, uses, stores, and protects personal information when you use our website or engage with our emergency call handling services.

Information We Collect

We collect the following types of information:

• Contact details including name, email address, and organization name
• Service selection and inquiry details submitted through contact forms
• Technical data including IP addresses, browser types, and device information
• Cookie data and website usage analytics
• Call recordings and interaction logs for active service clients

How We Use Your Information

We use collected information for the following purposes:

• Responding to service inquiries and consultation requests
• Providing emergency call handling services to active clients
• Improving our website functionality and user experience
• Analyzing service performance and operational efficiency
• Complying with legal obligations and regulatory requirements

Data Storage and Security

All personal data is stored on secure servers located within the United Kingdom. We implement industry-standard encryption protocols, access controls, and regular security audits to protect your information. Call recordings are encrypted at rest and in transit.

Data Sharing

We do not sell or rent personal information to third parties. We may share data only in the following circumstances:

• With emergency response services when required for active call handling
• With technical service providers who support our infrastructure
• When legally required by UK authorities or regulatory bodies
• With client organizations as part of contracted service delivery

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy. Call recordings for active service contracts are retained for seven years in compliance with healthcare industry standards. Website inquiry data is deleted after three years of inactivity.

Cookies

Our website uses cookies to enhance user experience and analyze site traffic. You can control cookie preferences through your browser settings or our cookie banner. For detailed information, please review our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date.

Contact Us

For questions or concerns regarding this Privacy Policy, or to exercise your data rights, please contact us at: [email protected]